IS IT A BRAND DAMAGING STRATEGY?

Is it a brand damaging STRATEGY for an Eatery to disallow customers to sit in without patronizing? Are the business rules you set making or damaging your brand?
I was sitting at certain outdoor chilling spot on a certain day waiting for a friend. The waiter there kept harrassing me and a couple of other prospects to order for food or evacuate the seats. Her frown and her tone and even the entire rule” you cant sit here if you dont buy from us” were not friendly at all. You can’t coerce people into patronising you. This rule is very common and its success rate is still very low. When we make policies in our businesses, do we ever consider if these policies damage our customer’s perception about us? How do we execute it and still get a positive result? From one angle these policies may seem ok but it may not yield any positive result in a long run. What do you think? Just because I’m not in the mood to eat now doesn’t mean I won’t be in the mood later or perhaps tomorrow. Again, there must be a balance here, balancing courage with maturity, Courage to tell non-paying clients when to leave and maturity to know the difference between never-going-to-be-customers and potential-customers. I will love to hear your thoughts on this. Is it a brand damaging STRATEGY for an Eatery to disallow customers to sit in without patronizing?

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